NEXOYA Business Fix combines support, management and monitoring for the systems your business depends on—networking, Linux, email, dedicated servers, VPS infrastructure, server performance and security.
Support control view
Business Fix Operations
Healthy & monitored
Actively managed
Priority-based response and escalation
Start with essential administration, choose the complete Business Fix plan, or secure mission-critical systems with deeper coverage and priority response.
For small teams that need dependable server administration and incident assistance.
Complete support, management and monitoring for always-on business infrastructure.
For revenue-critical workloads requiring continuous monitoring and urgent escalation.
*Indicative monthly pricing, exclusive of applicable taxes. Final scope and pricing depend on infrastructure count, operating systems, applications, monitoring depth and required service window.
Instead of coordinating separate vendors for servers, networking, email and monitoring, your team gets one structured route for incidents, routine management and service visibility.
Built for continuity
The Way You Always Wanted
Clear ownership, visible progress, practical recommendations and a support model aligned to business priority.
Connectivity incidents, DNS, routing, firewall coordination and network performance support.
Administration, troubleshooting, updates, permissions, services and performance diagnostics.
Mailbox, SMTP, DNS records, delivery failures, reputation and configuration assistance.
Operating-system administration, resource review, patch coordination and incident handling.
VPS setup support, health checks, tuning, maintenance and escalation management.
Routine administration, change support, capacity review and documented service activity.
Availability, resource and application signals with alert review and operational reporting.
Hardening guidance, patch posture, WAF/MFA coordination, audit visibility and threat-response support.
Major outage, severe security concern or business operation stopped
Immediate triage, escalation and continuous coordination under eligible plan
Material degradation, repeated failures or important service unavailable
Priority investigation, workaround planning and status communication
Non-critical fault, configuration assistance or routine operational request
Scheduled troubleshooting, recommendation and documented resolution
Planning, review, optimisation or general technical guidance
Assessment, prioritised recommendations and implementation proposal
Response targets apply according to the selected plan, agreed support window and final service agreement. Resolution time depends on incident complexity, access, third-party dependencies and required change approvals.
Tell us what is slowing down your business. Our team will review your current support challenges and recommend the appropriate support model—without obligation.
NEXOYA can coordinate incidents, service updates and management discussions in multiple business languages, subject to engineer availability and the selected support plan. English remains the primary language for technical records, commands and formal incident documentation.
Technical tickets, reports, escalation notes, calls and documentation.
Business coordination, incident explanation and support conversations.
Regional coordination and client communication where available.
Language-assisted coordination may be arranged for global teams after assessment.
Every request follows a visible support path so your team knows what is happening, who owns the next action and when the incident is considered resolved.
A user reports an issue or monitoring identifies a service abnormality.
The team validates scope, priority, access and affected business services.
Engineers contain risk, restore service and coordinate required changes.
Your contacts receive status, dependencies, risks and next-action updates.
Resolution is recorded with recommendations, follow-up and prevention actions.
Need a support path designed around your environment?
We map contacts, priorities, escalation routes and response expectations during onboarding.
Business Fix combines incident support, routine management and monitoring for networking, Linux, email, dedicated servers, VPS environments, server operations and security management. The exact systems, support window and responsibilities are confirmed during assessment.
No. The listed fee is for managed support and operational services. Cloud, data-centre, software licence, domain, email platform and third-party charges remain separate unless specifically included in your proposal.
Yes. NEXOYA can assess eligible infrastructure hosted with your current provider, subject to administrative access, platform compatibility, security review and an agreed responsibility matrix.
You report the issue through the agreed support route. It is classified by business impact, acknowledged according to the eligible support level, investigated and communicated through resolution or escalation.
The approach can include modern observability and alerting practices using tools such as Grafana, Prometheus and Sentry, depending on your environment. Monitoring design, licences and implementation scope are confirmed separately.
The service can cover server hardening guidance, patch coordination, access review, firewall or WAF coordination, MFA recommendations, audit visibility and incident assistance. It does not replace a full managed SOC unless separately contracted.
Yes. A limited onboarding scope is often the best way to establish access, baseline health, monitoring and operating procedures before extending coverage.
Backup health review and recovery-readiness guidance may be included, but backup storage, software, data-transfer and recovery projects are priced according to the selected platform and data volume.
Yes. We can adjust systems covered, service hours, monitoring depth, reporting, escalation contacts, language coordination and project support after the free assessment.
Onboarding begins after scope approval, access readiness and commercial confirmation. A baseline review identifies immediate risks, pending patches, monitoring gaps and priority incidents.
Share your infrastructure, current challenges and preferred support level. The form opens a structured Live Chat enquiry for faster response.